QQ support
1318349636Suitable for product consultation, account questions, service activation, order inquiries and ordinary after-sales support.
OKPAN · Contact Us
Direct contact for support, service and partnership.
If you encounter problems while using OKPAN, File Transfer, App Distribution or paid service benefits, contact us through QQ, WeChat or email. We also welcome enterprise and channel cooperation.
Customer service & partnership
What we can help with
One contact point for product, account, payment and cooperation needs.
Detailed QQ, WeChat and email contact information is displayed in the contact-method section below.
Product support
Cloud storage, transfer, notes, collection and app distribution.
Account & security
Login, account verification, abnormal activity and security issues.
Orders & after-sales
Membership, traffic, points, invoices, activation and refunds.
Business partnership
Enterprise services, team purchasing, channels and custom needs.
Contact reminder
Please describe the relevant product, account or order clearly. Never send passwords, verification codes or complete payment credentials.
View QQ, WeChat and email below →
Customer service & partnership
Contact OKPAN through the channel you use most.
We will provide the appropriate assistance according to whether your request concerns product use, technical support, after-sales service or business cooperation.
WeChat support
dabaowebSuitable for direct service communication, business cooperation, enterprise requirements and continued discussion of complex requests.
Email support
okhubio@gmail.comSuitable for detailed technical descriptions, screenshots, order information, partnership proposals, infringement notices and formal communications.
Company information
The operating company behind OKPAN.
OKPAN is provided by Zhengzhou Matrix Software Technology Co., Ltd., offering cloud file storage, fast file transfer, notes, file collection and app beta distribution for individuals, teams and businesses.
From Zhengzhou, serving the world!
Zhengzhou Matrix Software Technology Co., Ltd.
Service providerZhengzhou Matrix Software Technology Co., Ltd.
ProductOKPAN · Integrated cloud workspace
Websiteokpan.com
Support emailokhubio@gmail.com
Direct contactQQ 1318349636 · WeChat dabaoweb
What can we help with?
Support for the main OKPAN products and services.
The following categories cover the most common questions about account use, file workflows, purchases and enterprise cooperation.
Cloud storage issues
File storage, online preview, sharing downloads, storage upgrades, recycle bin, favorites and Private Space.
File transfer issues
Large-file uploads, transfer links, retention time, download limits, burn-after-reading, nodes and upload quota.
App distribution issues
APK or IPA upload, installation-page generation, point deduction, upload-space membership and download statistics.
Account and security
Abnormal login, password recovery, account verification, order lookup, balance payment and security alerts.
Enterprise & business partnership
Team purchasing, enterprise services, private deployment discussions, channel partnerships and custom requirements.
Invoices & after-sales service
Order invoices, payment status, service activation, plan benefits, refunds and other after-sales matters.
Please provide when contacting us
Clear information helps us understand your request faster.
You do not need to provide every item for every request. Include only information relevant to your question and avoid sending passwords, verification codes or unnecessary sensitive documents.
01
Your account or contact information
Provide information that allows us to identify the relevant account or reply to you.
02
The page or function involved
For example: Cloud Storage, File Transfer, App Distribution, membership or payment.
03
Screenshots, order number or file information
Attach only what is necessary and remove unrelated private or sensitive content.
04
Your question or partnership request
Briefly state what happened, what you expected and what assistance you need.
Need help? Contact OKPAN now.
QQ: 1318349636 · WeChat: dabaoweb · Email: okhubio@gmail.com